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(Career) Define succession planning? Matching current, usually high-potential employees, with future roles within the company to systematic prepare them for a future role
(Career) Describe the purpose of strategic planning? To systematically plan an organization’s future
(Career) Describe the purpose of workforce planning? To improve performance by systematically developing human expertise through organizational development and training
(Career) List five approaches to facilitate inclusion? Awareness, modeling, targeted interventions, desensitization, training
(Career) List five job analysis methods? Interview, survey/questionnaire, observation, focus group, work diary/work log
(Career) List four phases of succession planning? Establish scope, create plan, implement plan, monitor/evaluate/revise plan
(Career) List four tasks typically done in the job analysis? Create new hire training, develop behavior-based interview questions, write performance objectives, prepare employees for career progression
(Career) List the five stages of D. E. Super’s developmental framework? Growth, exploratory, establishment, maintenance, decline
(Career) List the seven steps in Krumboltz’s DECIDES model? Define problem, establish action plan, clarify values, identify alternatives, discover probable outcomes, eliminate alternatives systematically, start action
(Career) List the three competency elements that constitute most jobs? Managerial/administrative, supervisory, functional
(Career) List three conditions that warrant multi-rater feedback? Weak manager judgments or experience levels, identified talent shortages, organization culture suports structured programs
(Career) List three process principles of strategic management development that are likely to remain constant across organizations? Managers are responsible for their own development, executives are responsible for the development of their subordinates, the organization is responsible for providing growth opportunities
(Career) List two types of job rotations? Cross-functional, cross-country/international
(Career) List two types of personality inventory instruments? Myer-Briggs Type Indicator (MBTI), DiSC personality profile
(Career) Name the theory that describes a person starting at age 18, moving from career exploration to a series of events including educational specialization that leads to a career path and a final career commitment? Ginzberg’s theory
(Career) What does proxemics refer to? Personal space
(Career) What is the primary reason for 360-degree feedback? To aid in career planning
(Coaching) Contrast mentoring to coaching? Mentoring is longer term, and mentors do not have responsibility for participants improvement.
(Coaching) Define double-loop learning? Focused on fundamental changes to thinking patterns and behaviors
(Coaching) Define mentoring? Long-term process for performance improvement based on 1-on-1 interactions where mentee retains the responsibility for improvement
(Coaching) Define single-loop learning? Focused on learning and using new necessary skills through incremental change
(Coaching) Define triple-loop learning? Focused on fundamental shifts in how people view themselves, and intentional alterations of beliefs and values about the world and themselves
(Coaching) List five technologies that can be used to connect clients to coaches? Phone, VoIP, online meetings, email, specialized software
(Coaching) List four characteristics of highly motivated clients? Eager to succeed, open to support, interested in different tactics/methods and trying those out, learning oriented
(Coaching) List four things a coach does? Identify performance gaps, gains commitment to learning, constructs practice to close gaps, drives application and reflection to improve competence
(Coaching) List the five criteria to measure performance after coaching? Speed, quantity, quality/accuracy, thoroughness, timeliness
(Coaching) List the four most important skills for a coach? Communication, client motivation, self-management, technical skills
(Coaching) List the four parts of the International Coaching Federation’s (ICF) ethical standards? Philosophy of coaching, definition of coaching, standards of ethical coaching conduct, pledge of coaching ethics
(Coaching) List the seven basic self-governing behaviors? Honesty, fairness, lawfulness, compassion, respect, loyalty, dependability
(Coaching) List the seven characteristics of good dialog? Relevance, inquiry, freedom, connectedness, reception, empowerment, play
(Coaching) List the three parts of the problem-solving model? Diagnose the problem, generate alternative actions/behaviors, identify consequences for those actions/behaviors
(Coaching) List three pitfalls of coaching? Agreeing with the client when another response would be better, being judgmental or too rigid, progressing at the wrong pace (too fast/too slow) for the client
(Coaching) List two characteristics for any coaching program to succeed? Objectivity, confidentiality
(Coaching) List two theories of motivation for coaching? Maslow’s hierarchy, McGregor’s Theory X and Y of management
(Coaching) List two types of coaching situations that primarily differ on the degree of confidentiality and sensitivity? External coaching, internal coaching
(Coaching) Name the questioning technique that seeks to develop critical thinking and creativity? Socratic questioning
(Deliver) Describe a chat room? Chat rooms are essentially synchronous (real-time) message boards.
(Deliver) Describe a message board? Websites where users post questions, thoughts and observations, and can reply to other users postings of the same
(Deliver) Describe how facilitation differs from training? Facilitation is used to involve participants, and to help them learn from one another.
(Deliver) Describe noise, in communication theory? Something that disrupts the flow of information between source and receiver
(Deliver) Describe the difference between an icebreaker and an opening exercise? Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.
(Deliver) List David Kolk’s four learning styles Convergers, divergers, assimilators, and accommodators
(Deliver) List four activites to consider when closing a presentation? Review of objective and key points, review participant benefits, call participants to action, ask participants if they have any questions.
(Deliver) List four barriers to communication during training delivery? Language, speech, environmental, and psychological
(Deliver) List four benefits of web-based training? Cost-effectiveness, accessibility and application, learner access, and self-direction
(Deliver) List four cases when a trainer should not use a chart pack? Room size or number of participants is too large, when trainer wants to be more formal, when trainer has illegible handwriting, when the trainer presents the same program regularly.
(Deliver) List four characteristics of effective openers? Capture attention, reveal trainer’s style, raise participant’s comfort level, introduce the topic of the presentation.
(Deliver) List four characteristics of tasks that are well-suited for job aids? Low frequency, high complexity, high consequence of error, high probability of change in the future
(Deliver) List four elements of an effective oral presentation? Opener, bridge, main body, and close
(Deliver) List four stages of accelerated learning? Engage learner’s attention, present materials as input to brain, practice with ideas and skills, review to create new connections and applications
(Deliver) List four steps to prepare for training delivery? Gain understanding or learning objectives, learn the materials, practice the delivery, prepare questions to stimulate learning.
(Deliver) List four variables that effect how members of a culture think and express themselves? Social contexting, contexting, authority, and concept of time
(Deliver) List four ways to create a learning climate based on Knowles’ work? Create safe haven for learning, create a comfortable environment, encourage participation, facilitate more than lecture.
(Deliver) List seven principles of adult learning? Andragogy, time pressures, goal orientation, previous knowledge and experience, relevent content, levels of motivation, and different learning styles
(Deliver) List the components of the VAK model? Visual, Auditory, and Kinestethic
(Deliver) List the four characteristics of online communication? Image oriented, interactive, immediate, and intimate.
(Deliver) List the four dimensions of personality per the Myers-Briggs Type Indicator? Extroversion/Introversion, Sensing/Intuition, Thinking/Feeling, Judgment/Perception
(Deliver) List the two criteria for a successful training program that must be accounted for by the WLP professional? Current organization climate, available resources
(Deliver) List three drawbacks of classroom training? High cost, scheduling difficulties, and temporary (unless learners have opportunity to practice)
(Deliver) List three examples of active training techniques? Brainstorming, case studies, and role plays
(Deliver) List three things feedback to a learner that answered a question should do? Indicate whether response was correct, explain an incorrect response or clarify a correct response, give instructions on how to proceed
(Deliver) List three tools for determining learner preferences? Productivity Environmental Preference Survey (PEPS), Canfield Learning Style Inventory, and Learning Style Questionnaire
(Deliver) List two characteristics of distance learning? Separation of place, time, or both among learners, instructors, and learning resources; Interactions are conducted through one or mode media.
(Deliver) List two circumstances where e-learning is particularly useful? Rote skills, and prerequisite material
(Deliver) List two examples of performance support systems? Job aids, and EPSS
(Deliver) Malcolm Knowles’ work tipped the instructional systems design scale. List the two ends of that scale? Learner-centered, content-centered
(Deliver) Name a computer application that is linked directly to another application to train or guide workers through a task? Electronic performance support system (EPSS)
(Deliver) Name the facilitation tool that can create just enough tension to get people thinking? Silence
(Deliver) Name the framework developed by Patricia Cross to describe some differences between adult and child learners? Characteristics of adults as learners (CAL) conceptual framework
(Deliver) Name the method a trainer can use to encourage a participant to continue speaking? Walk towards a participant as they speak
(Deliver) Name the method by which a trainer recognize signs of boredom, disinterest, or lack of understanding? Observe body language
(Deliver) Name the method where instruction is provided in a self-directed format that is available at all times, even with a facilitator is not online? Asynchronous
(Deliver) Name the seating arrangement is the least conducive to stimulating group discussion? Theatre style
(Deliver) Name the technique that allows a WLP professional to present material in a professional manner, and keep a class focused on the correct topic? Preparation
(Deliver) Name the technique that should account for 50% of the preparation for a presentation? Rehersal
(Deliver) Name the technique trainers should use when a presentation is formal and should present a professional image? Slides
(Deliver) Name the technique trainers should use when they want to use the revelation technique? Presentation software
(Deliver) Name the technique, developed by Georgi Lazanov, that uses the instructional application of stimulating the body and mind at peak efficiency to develop super-learning capabilities? Suggestopedia
(Deliver) Name the term for the relationship of people’s positions in space? Proxemics
(Deliver) Name the tool instructors can leverage from WBT to immediately determine a group’s understanding of the material? Polling questions
(Deliver) Name the type of question, often starting with ‘what if Hypothetical
(Deliver) Name the way a person prefers to learn new content? Learning style
(Design) List seven things that cannot be copyrighted? Ideas, processes, procedures, methods of operation, concepts, principles, and discoveries
(Design) List the five principles of andragogy? Learner self-concept, Learner prior experience, Readiness to learn, Orientation to learning, and Motivation to learn
(Design) List the four areas measured during a training needs assessment? Business needs, performance needs, learning needs, and learner needs
(Design) List the four components of a learning objective? Audience, Behavior, Condition, and Degree
(Design) List the four quadrants in W.E. (Ned) Herrmann’s learning brain model? Upper-left cerebral, lower-left limbic, upper-right cerebral, and lower-right limbic
(Design) List the guidelines Carl Rogers describes as critical elements to remember in adult learning situations? Facilitators establish the initial mood or climate of the class experience, and clarify the purpose of individuals as well as the general purposes of the group
(Design) List the six factors an instructional designer must consider before choosing techniques and training materials? Cost or budget, lesson content, learner background and expectations, time available, and facilities/equipment/materials
(Design) List the six steps in a training needs assessment? Defining objectives, identifying necessary data, selecting data collection methods, collecting data, analyzing and confirming data, and reporting on the data
(Design) List three advantages of interviews as a data gathering technique? Rich data, comparable data across interviews with proper construction of interview protocol, and adds depth to quantative methods
(Design) List three disadvantages of focus groups? Time and resource intensive, undue influence of vocal member(s), difficult to facilitate with a single facilitator to encourage participation and take notes
(Design) List three learner preferences as defined by the VAK model? Visual, Auditory, and Kinestethic
(Design) List two guiding principles of displaying quantative data in charts and graphs? Scaling and integrity
(Design) Name exercises that include a form of real-life situation that allows participants to practice is called? Simulations
(Design) Name software that automates the administration of training? Learning Management System (LMS)
(Design) Name the linear scale use to rate statements and attitudes? Likert scale
(Design) Name the collection of strategies for quickly producing instructional packages? Rapid instructional design (RID)
(Design) Name the creator of the theory of three types of learning, knowledge, skills, and attitudes? Benjamin Bloom
(Design) Name the e-Learning techniques allows learners to personally assess what can be learned, the value of the content, and the difficulty of the content? Navigation
(Design) Name the final behavioral outcomes of a specific instructional event? Terminal objectives
(Design) Name the instructional design model is based on the assumptions that design happens in a context of project management that establishes roles, tasks, timelines, budgets, checkpoints, and supervisory procedures? Seels and Glasgow instructional systems design model
(Design) Name the instrument where participants rate two contrasting ideas or words by circling points on a line? Semantic differential
(Design) Name the kinds of objectives that support the final behavioral outcomes by breaking them down into more manageable chunks? Enabling objectives
(Design) Name the learning domain that focuses on the skills and knowledge relating to an activity such as changing a car’s oil? Cognitive
(Design) Name the learning theory that attempts to involve the left and right hemispheres of the brain to make learning more natural? Accelerated Learning
(Design) Name the learning theory that includes activities like behavioral modeling, simulations, role plays, skill drills, and rewards? Behavorism
(Design) Name the method used to identify all duties, responsibilities, and tasks that make up a single job function or role? Job analysis
(Design) Name the method used to identify the efficiency and effectiveness of employees? Performance audit
(Design) Name the mode of training for which classroom training is most effective? Psychomotor skills
(Design) Name the model (a pyramid) from bottom to top is: physiology, safety, belongingness, esteem, and self-actualization? Maslow
(Design) Name the philosophy of teaching focusing on the instructor rather than the participant, and is generally used to in reference to teaching children? Pedagogy
(Design) Name the popularizer of the multiple intelligences theory? Howard Gardner
(Design) Name the process of giving advice or information from one person to another about the usefulness of an event, process or action? Feedback
(Design) Name the system that uses knowledge, skills, and attitudes (KSAs) to describe three types of learning? Bloom’s Taxonomy
(Design) Name the tell approach to learning, based on the theory that learning occurs through exposure to logically presented information, usually involving lecture? Cognitivism
(Design) Name the theory that describes how intelligences reflect how people prefer to process information? Multiple intelligences theory
(Design) Name the theory that matches individual needs to instructional experiences? Opportunity-centered
(Design) Name the type of learning that E-Learning is outstanding for teaching because it has infinite patience? Rote skills
(Design) Name the type of results produced by quantative methods? Hard data
(Design) Name the use of electronic technologies to deliver information and facilitate the development of skills? Learning technologies
(Design) Name the way of learning that stresses experience and reflection, and uses an inductive learning process that takes a learner through five stages: experiencing, publishing, processing, generalizing, and applying? Experiential learning
(Design) Name training that related to actual job circumstances? Functional context
(Design) Name two skills / knowledge areas that SMEs may lack? Adult learning theories, instructional design techniques
(Design) Sequencing and structure are closely related. What is the order in which skills and information are taught? Sequence
(Design) Sequencing and structure are closely related. What refers to the relationship among skills and topics? Structure
(Design) What does context refer to in designing learning? Learner characteristics like age, educational background, cultural background, learner expectations, and learn motivation to attend
(Design) What is an SME? Subject-matter expert
(Design) What is the best thing to do first when a client wants a designer to develop a training to improve declining business process? Perform a front-end analysis
(Design) When a WLP professional is preparing instructional objectives, an evaluation plan, and a sequence of content, which step in the ADDIE model is being performed? Design
(Design) When a WLP professional, prior to a learning session, plans seating arrangement, arranges refreshments, determines goals and expectations for the class, what are they attempting to affect? External and environmental influences
(Design) When is training the appropriate solution to a performance problem? When the cause of the problem is a lack of knowledge or skills
(Design) Who is credited with the idea that learning objectives should contain a condition statement, a performance statement, and a criterion statement? Robert Mager
(Eval) Define BCR? Benefit-to-cost ratio (Total Benefit / Total Program Cost)
(Eval) Define BE? Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
(Eval) Define confidence interval? The expected range of a measurement
(Eval) Define confounding? An unknown or uncontrolled variable that produces an effect
(Eval) Define content validity? The extent to which an instrument represents the program’s content
(Eval) Define continuous? A variable whose quantification can be broken down into very small units, often called analog (opposed to discrete)
(Eval) Define covariates? The multiple dependent variables in a study with multiple independent variables
(Eval) Define dependent? The outcome that depends on the independent variable and covariates
(Eval) Define dichotomous? A variable that can have one of two possible values.
(Eval) Define discrete? A variable in whole number or distinct units (opposed to continuous)
(Eval) Define extant? Data from archival records, existing records, report, and data
(Eval) Define independent? A variable the influences the dependent variable
(Eval) Define mean? The sum of the numbers divided by the total number of values
(Eval) Define median? The mid-point of the distribution, 50% of the values are above/below this value
(Eval) Define mode? The most frequently occurring value
(Eval) Define nominal data? Numbers or variables used to classify a system
(Eval) Define ordinal data? Numbers or variables used to rank order a system
(Eval) Define predictive validity? The extent to which an instrument predicts future results
(Eval) Define qualitative? Measures looking at opinions, behaviors, and attributes
(Eval) Define quantitative? Measures of quantity or numbers
(Eval) Define ROI? Return-on-investment ( (Benefits – Costs) / Costs) * 100
(Eval) Define sampling? The selection of measurement points which can have a large impact on the research’s ability to be generalized
(Eval) Define standard deviation? A measure of the variability of scores from the mean
(Eval) Define the meaning of significant, in a statistical context? In statistics, it means "probably true"
(Eval) List some types of Level 1 instruments? Questionnaires, follow-up interviews, observation checklists
(Eval) List some types of Level 2 instruments? Written tests, oral Q&A, performance tests, role plays
(Eval) List some types of Level 3 instruments? Action plans, interviews, questionnaires, focus groups, performance contracts
(Eval) List some types of Level 4 instruments? Performance records, direct observation, supervisor checklists
(Eval) List some types of Level 5 instruments Control groups, management estimates, extant data, external studies
(Eval) List the other names for a cause-and-effect diagram? Ishikawa, fishbone
(Eval) List the purposes of training evaluation? Determine business impact, improve the design of the learning experience, determine the content’s adequacy
(Eval) List the three major tasks of analyzing data? Sorting, tabulating, and comparing raw to summarized data
(Eval) List the three types of formative evaluation? Pilot tests, technical reviews, production reviews
(Eval) List the two criteria that learners must demonstrate before leaving performance-based training (PBT)? Knowledge, skills
(Eval) List the two primary tools for the visual display of quantitative data? Charts, graphs
(Eval) List three criteria for formative evaluation? Understandable, accurate, functional
(Eval) List types of synthesis models? Two-aix matrixes, flowcharts, dichotomy, graphic models
(Eval) Name a method used to evaluation organizational effectiveness beyond financial measures? Balanced scorecard
(Eval) Name an assessment done during formation? Formative evaluation
(Eval) Name an evaluation of an evaluation? Meta-evaluation
(Eval) Name Level 1 evaluation? Reaction
(Eval) Name Level 2 evaluation? Learning
(Eval) Name Level 3 evaluation? Results
(Eval) Name Level 4 evaluation? Behavior
(Eval) Name Level 5 evaluation? Monetary impact/ROI
(Eval) Name the ability of the same measurement to produce consistent results over time? Reliability
(Eval) Name the measure that is defined by mean, median, and mode? Central tendency
(Eval) Name the process that measures if the practitioner measured what they intended to measure? Validity
(Eval) Name the reliability test where one test is split into two shorter ones, by randomly assigning test items to one half or the other? Split-half
(HPI) List 10 types of root causes? Lack of knowledge or skills, lack of physical resources, process problems, lack of information, lack of leadership, lack of information on consequences, lack of motivation, inadequate feedback, inadequate incentives, performer’s lack of capacity.
(HPI) List five conflict responses? Competing, accommodating, avoiding, collaborating, and compromising.
(HPI) List five stages of Tuckman’s team-maturing model? Form, storm, norm, perform, and adjourn.
(HPI) List five ways to use storytelling? Capture attention, help message to be remembered, establish rapport, build credibility, and build team unity.
(HPI) List four basic components of a process? Inputs, outputs, process controls, and resources.
(HPI) List four common mistakes HPI professionals make in selecting, designing, and implementing interventions? Failure to partner, failure to consider culture, failure to manage change, and failure to adapt to the client.
(HPI) List four stages of transition through M&As? Disengagement, disidentification, disorientation, and disenchantment.
(HPI) List six categories of HPI solutions? Structure and processes, resources, information, knowledge and skills, motives, and wellness.
(HPI) List six external factors that may affect an organization? Economic, social, political and legislative, workforce, technological, and competitive.
(HPI) List the factors that are defined during the performance gap analysis? Driving forces, restraining forces, current state, desired state
(HPI) List the fifth component of the ASTD HPI model? Solution Implementation
(HPI) List the first component of the ASTD HPI model? Business Analysis
(HPI) List the five factors that affect human performance? Knowledge, skills, desire, environment, and opportunity
(HPI) List the fourth component of the ASTD HPI model? Solution Selection
(HPI) List the second component of the ASTD HPI model? Performance Analysis
(HPI) List the seventh component of the ASTD HPI model? Change Management
(HPI) List the six major factors that influence performance in Gilbert’s behavior engineering model? Information, resources, incentives/consequences, knowledge and skills, capacity, and motivation.
(HPI) List the sixth component of the ASTD HPI model? Evaluation
(HPI) List the third component of the ASTD HPI model? Cause Analysis
(HPI) List the three fundamental principles of HPI? HPI uses a results-based, systematic approach, HPI focuses on accomplishments before behavior, Organizations are systems.
(HPI) List the three levels that, when in harmony, work to optimal performance in the Rummler and Brache’s model? Organization, process, and job/performer.
(HPI) List the three tasks of business analysis? Identify business goals, clarify those goals, determine specificity and measurability of the goals.
(HPI) Name the analysis that identifies forces that maintain the status quo, and the approaches to allow change? Kurt Lewin’s forcefield analysis
(HPI) Name the analysis that serves as a reality check to identify a project’s limiting factors? Constraints analysis
(HPI) Name the diagnostic model that identifies the performance problem cause, based on cause driving solution? Harless’ front-end analysis model
(HPI) Name the HPI tool that can gather both qualitative and quantitative data? Surveys
(HPI) Name the HPI tool that uses the 80/20 rule? Pareto analysis
(HPI) Name the HPI tool used to collect current performance, learner analysis, and business needs? Interviews
(HPI) Name the process where each member of a group makes their opinions conform to the perceived group consensus? Groupthink
(Knowledge) Define community of practice? A group of people who share a common interest, and are willing to share the experiences of their common interest.
(Knowledge) Define Data? Raw and non-contextual, and can exist in forms usable or not
(Knowledge) Define explicit knowledge? Knowledge that has been documented, includes books, manuals, training courses, job aids, software rules, databases, etc.
(Knowledge) Define Information Architecture? A description or design specification for how information should be treated and organized.
(Knowledge) Define Information Chunking? The process that enables organizations to create short reference materials with relevant information by reducing information into codified, categorized, and reusable content.
(Knowledge) Define Information? Data that has been given context
(Knowledge) Define knowledge management? The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as, associated processes like creating, gathering, organizing, retrieving, leveraging, and using that intellectual capital.
(Knowledge) Define Knowledge Mapping? The process that connects information, education, expertise, and practical application of people in an organization for the purposes of sharing and access.
(Knowledge) Define Knowledge? Information that combined with understanding enables understanding
(Knowledge) Define Meta-tag? An HTML tag identifying the context of the contents on a website or knowledge base.
(Knowledge) Define Process Map? A visual tools used to systematically describe actions/behaviors in a sequential flow, including all the steps and tasks for that process flow.
(Knowledge) Define tacit knowledge? Knowledge in one’s personal memory, includes judgment, insights, experience, know-how, personal beliefs, and personal values.
(Knowledge) Describe the purpose of an after-action review? An effective, structured way that captures people’s learning from an experience.
(Knowledge) List four tools and techniques related to six sigma? DMAIC methodology, IPO model, flowcharting, evaluation models
(Knowledge) List the three building blocks of knowledge management? Data, Information, Knowledge
(Knowledge) List three tasks for knowledge mapping? Documentation audit, information system survey, identification of external information sources
(Knowledge) Name DMAIC? Define, measure, analyze, improve, control
(Manage) Contrast synchronous to asynchronous e-learning? Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.
(Manage) Define CBT? Computer-based training. Any learning event that uses computers as the primary distributions method.
(Manage) Define Critical Path? The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.
(Manage) Define EPSS? Electronic Performance Support System. Software that provides just-in-time help, guidance, coaching, or assistance to improve job performance.
(Manage) Define LCMS? Learning Content Management System. Software that packages courses and learning materials for print, CD-ROM, and electronic publication.
(Manage) Define learning object? Self-contained chunk of instructional material
(Manage) Define LMS? Learning Management System. Software that automates administration, tracking, and reporting of learning events (ILT and online).
(Manage) Define PERT? Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic, pessimistic, and likely durations for each task.
(Manage) Define RFP? Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.
(Manage) Define scripting? A collection of code containing instructions for a computer to perform a specific action
(Manage) Define VR? Virtual Reality. Computer-based technology that gives the user a realistic, 3-D, interactive experience that engages as many senses as possible.
(Manage) List examples of collaborative software? Email, whiteboard, bulletin boards, chat rooms, online presentation tools, WIKIs, Blogs, forums, social sites
(Manage) List examples of courseware? Self-study guides, job aids, instructor-led materials, technology-delivered training deliverables, assessments
(Manage) List examples of internal factors that influence an organization? Technology, new products, shareholders, financial conditions, system challenges, process challenges, policies
(Manage) List factors that determine fair use? Purpose and character of use (commercial or nonprofit educational use), nature of the copyrighted work, amount of the work used in relationship to the whole of the work, effect on the market potential for or value of the copyrighted work
(Manage) List the five elements of learner engagement? Entertainment, interaction, control, usability, and customization
(Manage) List the phases of strategic development? Formulation, Development, Implementation, Evaluation
(Manage) List the processes performance management is primarily concerned with? Developing employees, motivating employees, deploying employees, aligning people to process to increase performance
(Manage) List the requirements of the ADA? Do not discriminate in any aspect of employment based on disabilities, with reasonable accommodations such as interpreters, reading aids, instructional material modifications, etc.
(Manage) List the steps in the outsourcing process? Determining needs, defining scope and budget, creating and sending the RFP, evaluating proposals and selecting vendors, notifying the vendor and negotiating the contract, implementing the project, monitoring the project, completing and evaluating the project.
(Manage) List the tasks involved in the development phase of strategic development? Conduct a SWOT, establish strategic goals, develop strategies to achieve the strategic goals
(Manage) List the tasks involved in the evaluation phase of strategic development? Review strategies, measure performance, take correction action
(Manage) List the tasks involved in the formulation phase of strategic development? Identify organizational values, development mission, develop vision, develop value statements
(Manage) List the tasks involved in the implementation phase of strategic development? Establish short-term objectives, create an action plan to achieve short-term objectives, allocate resources to the objectives, motivate employees to reach the objectives
(Manage) List the topics of the A-B-C-D training development process? Audience, behavior, condition, and degree
(OD) Compare/contrast chaos and complexity? Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
(OD) Define change management? Change is a process not an event. Change management is the process of directing change at each level of an organization.
(OD) Define closed questions? Questions that check for understanding or test for consensus
(OD) Define open questions? Questions that stimulate discussion
(OD) Define systems thinking? Thinking about the whole organization, rather than individuals, and looking primarily at processes
(OD) List five mistakes managers can make to negatively impact employee motivation? Misplacing ownership, misaligning incentives, saving recognition, playing favorites, misspeaking praise
(OD) List four personal social styles per Harvey Robbins? Analytical, amiable, drivers, expressive
(OD) List Karl Albrecht’s progressive psychological phases of change response? Threat, problem, solution, habit
(OD) List the characteristics of a complex system? The whole is more than the sum of the parts, patterns are everywhere in the system, cause and effect is never simple, history does and does not repeat itself, change come from chaos, the future can and cannot be predicted
(OD) List the components of the action learning formula: L = P + Q + R Learning, Programmed instruction, Questioning, Reflection
(OD) List the criteria for determining if a project is appropriate for action learning? Reality, feasibility, authority, and learning opportunities
(OD) List the elements of the 4-D cycle? Discovery, Dream, Design, and Destiny
(OD) List the five characteristics of every job that influence employee motivation? Skill variety, task identity, task significance, autonomy, feedback
(OD) List the five levels of listening? Passive, active, empathetic, listening for knowledge, listening for clarification
(OD) List the five steps in Pfeiffer and Jones’ experiential learning cycle? Experiencing, publishing, processing, generalizing, and applying
(OD) List the five steps of managing a change project? Initiating, planning, executing, controlling, closing
(OD) List the four Cs of change? Create a vision, communicate the plan, connect the people, congratulate success
(OD) List the methods learning organizations use to create and foster productive learning? Culture, vision, strategy, and structure
(OD) List the seven attributes essential for leadership per Warren Bennis? Technical competence, people skills, conceptual skills, results, taste, judgment, character
(OD) List the six founding principles of systems thinking? No right or final answers, cause and effect not related to space and time, all solutions require careful consideration, behavior gets worse before it gets better, all systems have limits, foresight benefits the organization
(OD) List the six interactive and interdependent components of an action learning program? Problem, action learning group, emphasis on careful questioning and listening, resolution to take action, commitment to learning, group facilitator/learning coach
(OD) List the steps of a needs analysis? External/organizational scans, identify business needs, identify change initiatives, collect data, analyze data, report on the data, design the change initiative
(OD) List the three foundations of action learning? Bloom’s taxonomy, six sigma, Kepner-Tregoe
(OD) List the three levels of problems in systems thinking? Structures, patterns, events
(OD) List the two management practices similar to complexity theory? Learning organizations, systems thinking
(OD) List the two mechanisms the chaos and complexity theory focus on? Information, feedback
(OD) List three basic management styles? Dictatorship, anarchy, democracy
(OD) List three things a forcefield analysis ensures? No area is overlooked, forces to be used are known, there is time to develop other strategies if the analysis reveals the need
(OD) List two influences of great effect on employee motivation? Management, performance
(OD) Name the core belief of appreciative inquiry theory? The world is created in conversation